PLEASE NOTE: ALL Old Gringo Boot purchases are non-refundable. we will do our absolute best to help you with sizing & in some situations, they may be exchanged. solemate-mt is a small business and cannot afford the return policies that you may find with chain-stores & giant online retailers. While they may have flashy return policies, we would rather give you one-on-one attention & help you find the boot worthy of your investment! Plus, when you shop with us, your purchase is tax free & ships FREE in the US! Old Gringo Boots rarely go on sale, so if you see something you love and we have your size, go for it!